Approving & Rejecting Pending Transactions

Step 1: Accessing the Anomaly Detection Module

• From the Loyalife, navigate to the Anomaly Detection module located in the left-side menu under Integrity & Security.
• Once inside the module, you will see a list of Pending Transactions. These are transactions flagged by the system based on the configured thresholds.

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Step 2: Viewing Pending Anomaly Transactions

• In the Anomaly Detection module, you will see two main tabs for flagged transactions:

  • Accrual Transactions
  • Redemption Transactions

• By default, you will land on the Accrual Transactions tab. You can switch to the Redemption Transactions tab as needed.

• The table lists the flagged transactions, showing the following details:

  • Product Code (e.g., Credit Card, Debit Card)
  • Points Accrued
  • Relation Reference (e.g., Member or Account ID)
  • Flagged On (Date of the transaction)
  • Actions

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Step 3: Reviewing Transaction Details

• To review a specific transaction in more detail, click on the three dots under the Actions column for the transaction you wish to review.
• This will open a detailed view showing:
  • Member information such as name, tier, and account history.
  • Transaction specifics, including the type of transaction (accrual or redemption), value, and associated product or service..

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Step 4: Approving or Rejecting the Transaction

After reviewing the details, you can either approve or reject the flagged transaction:

1. Approving the Transaction:

   • If the transaction is legitimate, click the Approve button.
   • The system will process the transaction, and points will be added (for accruals) or redeemed (for redemptions) accordingly.
   • The transaction will no longer appear in the pending list once approved.

2. Rejecting the Transaction:

   • If the transaction is suspicious or invalid, click the Reject button.
   • Once rejected, the transaction will not be processed, and the points will not be credited or redeemed.

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Step 5: Audit Logs

• Upon approving or rejecting a transaction, the system automatically logs the action, tracking the user, action taken, and any comments provided.