Overview

Get an overview of Maker Checker on Loyalife

What is Maker Checker process?

The Maker Checker & Approver Process is a crucial step, ensuring accuracy and security when adding or removing manual points to member accounts. This process involves three main roles: Maker , Checker , and Approver.

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Why it is required in the loyalty system?

The Maker Checker & Approver Process plays a vital role in maintaining the integrity of the loyalty program. It serves as a double-check mechanism, reducing errors and enhancing data security.

When is the process used?

This process is utilized when manual points need to be added or deducted from member accounts, ensuring that every transaction is accurate and authorized.

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Example for an Airline business

Scenario: Adding Flight Points for Delay Compensation

• Maker: Customer Service agent requests adding flight points for a passenger due to a flight delay.
• Checker: The supervisor checks and confirms the request's accuracy.
• Approver: The manager grants final approval.
• Points are added upon approval.

Outcome:

• Passenger receives extra flight points as compensation.
• This process assures accuracy and program adherence.

Roles in the Maker Checker Process

Maker Checker process when enabled has three roles

• Maker is the user that creates a transaction that needs validation/review.
• Checker is the user that would be checking or reviewing the said transaction.
• Approver is the user that would approve the said transaction for it to take effect.