Anomaly Detection

Introduction:

The Anomaly Detection module in Loyalife is a critical feature designed to monitor and flag unusual or suspicious activities within the loyalty program. It helps businesses maintain the integrity of their loyalty programs by identifying fraudulent or out-of-the-ordinary transactions that may indicate misuse, insider threats, or errors in loyalty rules.

Purpose of Anomaly Detection:

The primary goal of this module is to:

• Detect and flag transactions that deviate from expected behavior.
• Provide real-time notifications for unusual activity in loyalty accruals and redemptions.
• Prevent financial damages due to fraud or errors, allowing corrective action before escalation.

Enabling Anomaly Detection in Loyalife

The Anomaly Detection module in Loyalife must be enabled at three key levels before it can start flagging unusual transactions. Here's a step-by-step guide:

1. Enable Anomaly Detection at the Environment Level:

• This can be only done in the env config file by the Loyalife or the dev ops team.

2. Activate the Anomaly Detection Module:

• After enabling anomaly detection at the environment level, head to the Platform -> Modules Configuration section.
• In the list of available modules, locate Anomaly Detection and activate it.

3. Configure Thresholds for Detection:

• Once the module is active, go to Threshold Settings under the Anomaly Detection module.
• Save your settings, and the system will start monitoring and flagging transactions that surpass the configured limits.